Managing The Supply Chain & Customer Service

Advanced Certificate in Logistics and Supply Chain discernment| Module 1 Managing the Supply Chain for Superior node Service | The Customer Service story of IEC, how they went from Sinking post to the fleur-de-lis Ship for their Customer 12/1/2011 | defer of Contents Executive compact2 1.0 Introduction3 2.0 The Customer Service story of IEC Raheen, how IEC went from sinking feeling ship to flag ship of their customers.4 2.1 The ship was taking on water system4 2.2 All hands to the pumps the Ship is sinking4 2.3 Poor harm Control (still being reactive)5 2.4 Proper Damage Control (BEING proactive & REACTIVE)5 2.5 Starting to see the light5 2.6 Ship undirected with pocket-sized Leaks6 2.7 Fixing the Minor Leaks (Internal Customer Service)6 2.8 Becoming the Flagship for our Customers6 3.0 Appendices8 4.0 Bibliography8 wind weathervane Links8 Executive Summary When I first joined IEC (Irish march up Cargo in Limerick), it was still prima rily a point focused phoner that had all of the bad characteristics of a company not providing excellent Customer Service.

IEC ventured into Third companionship Logistics (3PL) in 1998 and at the start they were holding their head to a higher place water, as the volumes were still at a manageable direct and IEC were very adept at managing the customer. But as the short letter grew IEC could no longer get out-of-door with providing a sub-standard service. IECs Customers demanded that its service came up to their standards and expectations for a outstrip in figure service provider. When IEC didnt meet Customers expectations, the inevitable happened and IEC started losing busi ness. IEC drastically necessitate to change! their ways at providing a sub-standard service, so they could hold on what customers they still had. IEC embarked on a slow and arduous committee to change their poor customer service record, which involved overbold IT innovations, Implementation of Lean Systems, Training, conference and proper utilization of resources so that...If you want to get a full essay, order it on our website: OrderEssay.net

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